How the
process works
We could help you get your money back in just 3 simple stages.
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1. The investigation
Our fraud investigators will assess your case to see if we can help. We'll let you know whether we can help.
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2. The bank
Refundee will prepare your individual case and submit a bespoke report to the bank in order to receive their formal response.
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3. The Financial Ombudsman Service
If needed, Refundee submits a bespoke report and works with the FOS Investigators. If you are unsuccessful, you won't have to pay a penny.
If successful, you receive the money back into your account! Of course, we keep you updated throughout so that you know what's happening. We handle everything to keep it as easy for you as possible.
If unsuccessful, you won't pay a penny.
How long does it take?
Every case is different. A typical case takes a few months, but it can be quicker or take longer depending on how the bank responds and whether we need to escalate to the Financial Ombudsman Service.
The process may vary
Depending on your bank and the type of scam, some steps may be handled differently. We'll always keep you updated on exactly what's happening with your case.