Frequently Asked Questions
Why should I use Refundee?
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How does the process normally take?
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My bank said no, can you still help me?
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What happens if I receive an offer from my bank?
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How do I make a claim?
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How can I check that Refundee is genuine?
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I'm not a UK resident, can I still claim?
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How do I receive my refund?
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If I'm in an arrangement with my bank (IVA/Bankrupt/DRO). What does that mean for my claim if I win?
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What fraud or scams do you help with?
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Do you charge fees?
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How likely is it that I'll get a refund?
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What is the Financial Ombudsman Service?
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How are you different to Report Fraud?
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I've received a welcome pack to digitally sign. What now?
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How do I pay my fees?
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I received a letter from my bank after starting a claim. What now?
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What happens if my case is rejected?
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What is Report Fraud?
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How can I cancel my agreement with Refundee?
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Will claiming affect my relationship with my bank?
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I don't think that my bank is to blame, can you still help?
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I sent money through cryptocurrency, can you help?
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What are my tax responsibilities if you get money back for me?
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The bank wrote off debt taken by a fraudster. Do I owe a fee on that money?
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