Refundee featured on the BBC's Rip Off Britain

How we’ve recovered over £130 million for fraud victims

Refundee On The BBC’s Rip Off Britain

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  • We charge fair fees
  • Claim-free if the case is unsuccessful

WE HAVE OVER 30 YEARS EXPERIENCE

working for the FCA, the FOS and the banks

That experience taught us three things:

  • Protection

    Our banks have a financial responsibility to protect us from Fraud.

  • Diligence

    Banks do a bad job – over £1.2 billion was lost in 2022. We carefully and persistently aim to get your money back.

  • Accountability

    Only a small amount of people hold their banks accountable. We’re here to help you do that or do it for you.

That’s why we made Refundee

We make it easy to hold your bank accountable and get your money back. As you can see from our Trustpilot, we fought for people up and down the UK and have won back over £130 million in compensation.

We’re rated Excellent
on Trustpilot

Excellent Trustpilot

Our process is simple

Spend five minutes submitting a quick claim and one of our fraud investigators will be in touch. They’ll build your case for you and raise it with the ombudsman to try to get your money back.

  1. 1The investigation

    Our fraud investigators will assess your case to see if we can help. We’ll let you know whether we can help.

  2. 2The bank

    Refundee will prepare your individual case and submit a bespoke report to the bank in order to receive their formal response.

  3. 3The Financial Ombudsman Service

    If needed, Refundee submits a bespoke report and works with the FOS Investigators. If unsuccessful, you won’t pay a penny.

People trust us

1000’s of people choose us to manage their claim

Here’s why:

  • Trustpilot

    We have hundreds of reviews and 6,000+ customers already.

  • £130 million won

    We’ve won over £130 million back for fraud victims in the UK. We could help you with your claim.

  • Fair fees

    We operate a no-win, no-fee policy. If you do win, we charge 15% + VAT of the money we get back, subject to a max fee of £10,000 per case. No hidden fees – we are upfront.

  • FCA registered

    Registered and regulated by the Financial Conduct Authority, we uphold the highest ethical standards, enabling you to handle it independently.

Start your claim
  • FCA regulated
  • UK’s best-rated
  • £130m recovered
  • 6,000+ customers